/
Terms and conditions
Welcome to Agroop. By accessing and using the services provided by Agroop — including, without limitation, the Farmoot software, its mobile applications and any complementary functionalities — you agree to fully comply with these Terms and Conditions. This document establishes the rights and obligations between Agroop and its Clients/Users and aims to ensure clarity, security and transparency in the use of the Agroop ecosystem. We recommend reading these Terms carefully before navigating or using any of our services.
1. Introduction and Acceptance of the Terms
These Terms and Conditions govern the access to and use of the Agroop ecosystem, which includes, among other components, the Farmoot software, the web platform accessible at app.agroop.net and the mobile applications for iOS and Android. The ecosystem may also integrate, optionally, hardware devices supplied by third-party partners, intended for the collection and transmission of agronomic data.
Farmoot provides the Client/User with access to monitoring data and services (including, among others, sensor data, weather forecasts, satellite imagery and field records), which are processed and stored on Agroop’s servers (Google Cloud). Use of these functionalities implies acceptance of these Terms as well as the applicable Privacy Policy.
The correct management of users, access permissions and login credentials is the exclusive responsibility of the Client/User. Agroop cannot be held liable for damages resulting from the use, interpretation, disregard or rejection of any information or recommendations provided by the platform.
Agroop may communicate with the Client/User through its website, email or social media for purposes such as software notifications, operational updates, changes to functionalities, informational campaigns or marketing communications. Such notifications are considered duly delivered at the moment of their publication or dispatch. For all contractual purposes, the relationship established between the parties is governed by Portuguese law.
Agroop reserves the right to update or amend these Terms whenever necessary. The date of the latest revision will be indicated in this document. Any modifications will take effect under the terms set forth herein.
Last updated: January 12, 2026.
2. Definitions
For the purposes of ensuring clarity and precision in the interpretation of these Terms and Conditions, the following definitions apply:
Company: refers to EAGROOP, Lda., responsible for the development, maintenance and provision of the Agroop System.
System: the integrated set of solutions provided by Agroop, consisting of Software, Hardware and Services, regardless of the number of devices, sensors, users, monitoring points or active functionalities.
Software: the agricultural management platform provided by Agroop, known as Farmoot, accessible through the web version (including app.agroop.net) and the mobile applications for iOS and Android.
Service(s): all functionalities, data, processing, indicators and resources made available through Farmoot, including water monitoring, field records, crop indicators, weather data, satellite imagery, support, training, consultancy and any additional contracted services.
Hardware: physical devices that can be integrated into the Agroop System, such as soil sensors, weather stations, flow meters, gateways and other telemetry equipment supplied by Agroop or authorised external partners.
Subscription: an annual paid licence that grants the Client the right to access the Software and associated Services according to the contracted plan.
User: a natural person who holds access credentials to the Software and, by using it, agrees to these Terms and Conditions.
Client: a natural or legal person with full legal capacity to enter into contracts who acquires or uses the Agroop System or any associated Services.
Partner(s): a natural or legal person authorised by Agroop to market, represent, integrate or distribute products and services associated with the Agroop System, nationally or internationally.
3. Intellectual Property
The website www.agroop.net, the Farmoot Software, and all elements that form part of the Agroop System — including text, source code, algorithms, databases, interfaces, scripts, graphics, visual content, images, logos, design, documentation, products and services — are the exclusive property of EAGROOP, Lda., and are protected under applicable copyright, industrial property and intellectual property laws.
The Client and User are not authorised to copy, modify, publish, transmit, distribute, reproduce, perform, assign, sublicense, reprocess, commercially exploit or create derivative works from any content integrated into the Agroop System, in whole or in part, unless expressly authorised in writing by Agroop.
Any attempt to access, interfere with, bypass, disable, test vulnerabilities, damage or compromise technical components of the Software, Hardware or associated Services is strictly prohibited. Any form of reverse engineering, decompilation, code extraction, manipulation or attempt to gain unauthorised access to data, functionalities or restricted areas constitutes a serious violation of these Terms.
Only the download, export or copying of content explicitly made available for such purpose is permitted, strictly for personal or internal use, and always with full respect for all associated intellectual property rights.
Agroop reserves the right, at any time and without prior notice, to alter, suspend or restrict the access of any Client or User who engages in malicious, fraudulent, unlawful or otherwise improper practices in connection with the use of the System. A breach of this section may result in immediate suspension of the account, revocation of access to the System and potential civil and/or criminal liability.
4. Conditions of Access
Access to the Farmoot Software is granted to the Client under a limited, non-exclusive, revocable, non-transferable and non-sublicensable licence, permitting only the use of the functionalities available under an active Subscription and in accordance with these Terms and Conditions. Any use of the Software beyond the permitted scope constitutes a serious breach and may result in immediate account suspension or termination of the licence.
The functionalities of Farmoot that are subject to purchase and/or Subscription may only be used by natural or legal persons with full legal capacity to contract. Access to the Software is granted directly to the Client, who may authorise additional Users to access the System. The Client is solely responsible for ensuring that all Users authorised by them are aware of and accept these Terms and Conditions.
Upon registration, the User receives personal and non-transferable credentials (email and password). Sharing these credentials with third parties is strictly prohibited, and the User is responsible for all actions carried out through their account, whether authorised or not. Agroop reserves the right to suspend or delete accounts whose usage violates these Terms or poses a security risk to the System.
The Client/User may request cancellation of their registration at any time. Such cancellation does not entitle the Client to any refund, nor does it exempt them from paying any amounts already contracted or outstanding.
The Client/User acknowledges and accepts that:
a. Subscription: Use of the Software and associated Services requires payment of an annual Subscription, whose price may vary depending on the monitored area, associated hardware or contracted plan. The Client will be notified by email up to 30 days before the renewal date. During this period, the Client may communicate in writing their intention not to renew. If no communication is received, the Subscription will renew automatically and the corresponding invoice will be issued.
b. Account registration: Account creation is mandatory for the use of Farmoot. The Client/User is responsible for providing true, complete and up-to-date information.
c. User-generated content: All content created, edited or removed by the User is their sole responsibility. Deleted data may not be recoverable.
d. Integrated hardware: Agroop integrates data from multiple devices, either proprietary or third-party. Agroop cannot be held liable for physical damage, malfunctions, misuse, communication failures, transmission interruptions or any issues resulting from the installation, maintenance or use of such equipment.
e. Support: Software support may be included in the Subscription depending on the contracted plan.
f. Service interruptions: Agroop makes reasonable efforts to ensure continuous operation of the Software; however, interruptions may occur due to technical issues, maintenance or external factors. During such interruptions, data collected by hardware devices will continue to be stored on Agroop servers, except in cases of external failure by the infrastructure provider (Google Cloud).
g. Processing of hardware data: Data collected from hardware is used exclusively to provide information to the Client regarding their agricultural operation, in accordance with the terms set out in the Agroop Privacy Policy.
5. Payments, Renewal and Cancellation of Services
All payments related to the annual Subscription or to additional services must be made within the deadline indicated on the documents provided to the Client (invoice). Failure to meet payment deadlines may result in the immediate suspension of access to the Software and associated data until the situation is regularised.
Invoices are issued based on the information provided by the Client, who is responsible for ensuring that such information is accurate, complete and up to date. Once issued, an invoice cannot be modified. Payment must be made using the methods indicated by Agroop, unless otherwise agreed in writing.
In the absence of an integrated payment system within the Software, payments are generally made by bank transfer, unless stated otherwise. The Client agrees to provide proof of payment whenever requested by Agroop for validation purposes.
Delayed payment of any amount due may result in the automatic suspension of access to the Software, Services and associated data. During the suspension period, the Client remains fully responsible for the payment of all outstanding amounts. Agroop shall not be liable for any loss of data, service interruptions or limitations arising from such suspension.
If a payment delay exceeds 30 days past the due date, Agroop may proceed to deactivate the Client’s account and initiate the process of deleting associated data, following prior notification. Data recovery, when technically possible, may incur additional fees.
The Subscription is annual and renews automatically at the end of each term. The Client will be notified by email up to 30 days before the renewal date and will receive the corresponding pro forma invoice. If the Client does not communicate their intention not to renew within this period, the Subscription will be renewed automatically and the invoice will be issued accordingly.
The Client may cancel automatic renewal by providing written notice within the specified advance notice period. Cancellation does not entitle the Client to a refund of any amounts already paid, nor does it exempt the Client from paying for services already initiated, contracted or due.
If the Client requests cancellation after automatic renewal:
a. they will remain responsible for the proportional payment of services up to the date of the cancellation request;
b. for services linked to hardware involving upfront costs (such as connectivity, licensing or communications), the full amount for the new period will be due, regardless of the cancellation date.
Upon Subscription cancellation, the Client immediately loses access to the Software, its functionalities and the data stored therein. The Client is responsible for exporting any information they wish to retain before the cancellation becomes effective.
Services such as consultancy, training, technical visits, repairs, hardware replacement or custom integrations are not included in the Subscription and will be invoiced separately in accordance with the applicable pricing or previously agreed conditions.
6. Warranty and Exclusions
Portuguese legislation on the sale of goods and warranty for defects applies, as well as the terms of the corresponding Service Agreement entered into between Agroop and the Client. If the Client is considered a final consumer, they shall benefit from the warranty conditions established under applicable law.
The warranty applies exclusively to manufacturing defects in hardware supplied by Agroop or by authorised partners and does not cover interventions, services or repairs not carried out by Agroop or by technicians designated by Agroop.
Agroop shall not be held liable for failures, damage, malfunction or defects in hardware whenever these arise, directly or indirectly, from:
a. natural wear and tear of components;
b. adverse weather conditions (including, among others, storms, strong winds, hail, lightning, floods or fires);
c. damage caused by animals, vandalism or third parties;
d. improper storage, incorrect transport or negligent use;
e. incorrect installation carried out by third parties or by the Client, including improper tightening, sealing, protection or assembly of equipment;
f. lack of maintenance, such as cleaning, calibration or replacement of consumables;
g. unauthorised modifications, disassembly or repairs;
h. operation outside the technical specifications indicated by the manufacturer or by Agroop;
i. lack of connectivity or limitations in mobile network or internet coverage when not attributable to Agroop;
j. malfunctions resulting from integration with third-party hardware not approved by Agroop.
The Client acknowledges that the performance of the Agroop System depends on external factors beyond the Company’s control, including environmental conditions, installation quality, sensor condition and network stability. The warranty does not cover data loss, service interruptions or operational impacts arising from such conditions.
Field visits, physical interventions, repairs, hardware replacement, calibrations or preventive maintenance are considered additional services and may be charged separately.
To activate the warranty, the Client must contact Agroop through the official channels, providing adequate information regarding the issue identified. Agroop may request that the equipment be shipped for diagnostic purposes or may perform remote tests when technically feasible.
Agroop’s customer support service is available from Monday to Friday, on business days, from 9:00 to 18:00 (Portugal Mainland time), through the number indicated on www.agroop.net or via the other contact details provided.
7. Responsibility of the Company
Agroop commits to processing the Client’s/User’s personal data transparently and in compliance with applicable legislation, collecting only the information strictly necessary for the provision of the contracted services. The Client/User may request the deletion of their personal data under the terms established in the Agroop Privacy Policy.
Agroop makes reasonable efforts to ensure the proper functioning of the Agroop System, including the Farmoot Software and the functionalities available under the Subscription. However, the Company cannot be held liable for failures, interruptions, errors or unavailability resulting from external factors or circumstances beyond its control, including:
a. failures or unavailability of third-party technological infrastructure (including Google Cloud or providers of meteorological data and satellite imagery);
b. limitations in connectivity, mobile coverage or internet access at the installation location;
c. errors, malfunctions or inadequate behaviour of third-party hardware;
d. natural or environmental events that affect the operation of the equipment.
The data, indicators, forecasts and recommendations provided by the Agroop System are generated based on information collected from sensors, computational models and external integrated services. Agroop does not guarantee that such data will be exhaustive, fully accurate or suitable for all real field situations.
Agroop will communicate primarily via email with the Client/User whenever action is required on their part, including subscription renewal, maintenance operations, information updates or other essential interactions.
Agroop commits to making reasonable efforts to resolve technical anomalies that affect the operation of the System within time frames compatible with the severity of the issue and the technical resources available. The Company shall not be held liable for any damages arising from temporary interruptions in access to the Software or its subdomains.
8. Responsibility of the Client
The Client agrees to provide Agroop with true, complete and up-to-date information whenever such information is necessary for the provision of services or for the proper functioning of the Agroop System. Any incorrect, incomplete or outdated information is the sole responsibility of the Client.
The Client must keep their Farmoot access credentials secure and is fully responsible for all use carried out through their account, whether authorised or not. Agroop cannot be held liable for unauthorised access resulting from negligence, credential sharing or improper management of access details by the Client or any Users authorised by them.
The Client agrees to comply with all payment obligations related to the Subscription and any additional services requested, within the stipulated deadlines. Failure to pay may result in the immediate suspension of access to the System, without prejudice to the obligation to settle outstanding amounts.
The Client is responsible for informing themselves about the cancellation, renewal and refund policies applicable to their Subscription, as well as for communicating in a timely manner their intention not to renew the services.
The Client is responsible for ensuring that any hardware used in their agricultural operation is in good working condition and must promptly report to Agroop any anomaly, failure, malfunction or unexpected behaviour that could compromise data collection or the performance of the System. Agroop cannot be held responsible for issues arising from incorrect installation, lack of maintenance, adverse environmental conditions or negligent use.
The Client must ensure that they have access to a compatible device and an internet connection for the use of the Farmoot Software and for receiving communications from Agroop, whether via email or through the application. Agroop cannot be held liable for access failures arising from the Client’s technical limitations or connectivity issues.
The Client further agrees to use the Agroop System in a lawful, ethical manner and strictly for its intended purposes, refraining from any fraudulent, malicious, abusive or improper practices, in accordance with these Terms. Violation of this clause may result in suspension or cancellation of access to the System.
9. Delivery Conditions
In the Iberian Peninsula, hardware delivery is preferably carried out in person by Agroop technicians or representatives. At the Client’s request, or in the case of deliveries outside the Iberian Peninsula, equipment may be shipped via a transport carrier.
In addition to the hardware price, delivery, travel or installation costs may apply when relevant. Hardware installation will only be carried out in person upon the Client’s request and may incur additional charges, in accordance with the applicable pricing or previously agreed conditions.
The delivery timelines for each order may be requested from the Agroop team. If an order includes multiple devices with different availability dates, the total delivery timeframe will correspond to the longest of those dates. If the hardware is temporarily out of stock, in replenishment or not yet fully integrated with the Agroop System, the Client will be informed. By proceeding with the purchase, the Client accepts that delays may occur beyond the Company’s control.
Whenever hardware is delivered via transport carrier, the Client must inspect the condition of the packaging and contents upon receipt. If visible damage or suspected defects caused during transport are detected, the Client must immediately notify the distributor and contact Agroop as soon as possible. Failure to report such issues in a timely manner may limit Agroop’s ability to activate transport insurance or related warranties.
In cases where hardware is shipped to the Client for self-installation, Agroop cannot be held liable for incorrect wiring, improper positioning or any other failure resulting from incorrect installation. Proper installation is essential for the correct operation of the equipment and for reliable data collection.
10. Applicable Law and Dispute Resolution
These Terms and Conditions, as well as any contractual relationship established between Agroop and the Client, are governed exclusively by Portuguese law.
For the resolution of any disputes arising from the interpretation, validity, execution or termination of these Terms and Conditions, the parties agree to submit to the exclusive jurisdiction of the Court of the District of Sintra, expressly waiving any other jurisdiction that may otherwise apply, except where mandatory legal provisions determine otherwise.
All judicial or extrajudicial expenses resulting from the Client’s failure to comply with contractual or legal obligations set out in this document shall be the sole responsibility of the Client.
Without prejudice to the foregoing, and whenever permitted by applicable legislation, the parties may voluntarily choose alternative dispute resolution methods, such as mediation or arbitration, provided that there is a written agreement between them.
11. Communication Between the Parties
All communications related to these Terms and Conditions, the Subscription or the use of the Agroop System must be made in writing.
Communications addressed to Agroop must be sent to one of the following official channels:
Address (Office): Agroop – Elospark II, Estrada de São Marcos 33, Office 11, 2735-521 Sintra, Portugal
General email: info@agroop.net
Technical support email: support@agroop.net
Billing email: accounting@agroop.net
A written communication is considered effective upon receipt by Agroop. If received outside business hours (working days, from 9:00 to 18:00, Portugal Mainland time), it will be deemed received on the next working day.
The Client/User accepts that email is the primary means of communication used by Agroop for notifications regarding Software operation, Subscription renewals, technical changes, maintenance operations, administrative notices, informational campaigns and other communications relevant to the contracted service.
All communications sent by Agroop to the email address associated with the Client/User’s account are considered duly delivered, even if the Client does not read them. It is the Client’s exclusive responsibility to ensure that the email address provided is active, operational and monitored.
Communications published directly within the Farmoot Software, on the website or through digital notifications (including newsletters, operational notices or in-app messages) are also considered valid and take effect on the date of publication.
Any request for cancellation, objection to automatic renewal, contractual amendment or communication with legal impact must be made in writing and submitted through the channels indicated above. Agroop is not responsible for requests made through other means or sent to unofficial contacts.
Amendments to contractual terms are only valid if formalised in writing and accepted by both parties.